Re-Dispatching Documents

Reports & Documents > Documents > Dispatch Documents

Re-Dispatch a Past Batch with the original data

To re-dispatch all documents from a previously dispatched batch, select “Re-dispatch Past Job” from the list.

Enter the data the original batch was dispatched where indicated.

Select the batch you want reprinted from the list.

Click “Run” on the Action Bar to re-dispatch.

IMPORTANT: This will re-dispatch the documents with the original data. So if any payments have been made reducing the balance, or name and address changes have been made since, these will not be reflected. If you want to reflect such changes you will need to choose “Re-dispatch Past Job With Refreshed Data”.

Re-Dispatch a Past Batch with updated data

To re-dispatch all documents from a previously dispatched batch but with updated data, select “Re-dispatch Past Job With Refreshed Data” from the list.

Enter the data the original batch was dispatched where indicated.

Select the batch you want reprinted from the list.

Click “Run” on the Action Bar to re-dispatch.

IMPORTANT: This will re-dispatch the documents with the most up to date data, including any payments have been made reducing the balance, or name and address changes have been made since the original batch. If you want the original data then you will need to choose “Re-dispatch Past Job”.

Remove a document request from the Queue

To remove a document request from the queue so it doesn’t get dispatched, select “De-Queue A Documents” from the list.

Enter the case number to de-queue the document for, where indicated.

Select the document to de-queue from the list.

Click “Run” on the Action Bar to de-queue.

IMPORTANT: In the case manager for the case, the note referring to the queued document will be altered to indicate it has been de-queued.