Activity Register/User Analytics
DebtCol keeps a footprint of an operator’s activity taken on cases. The Activity Register is where you go to view such activity in order to analyse collector tasks and discover trends. Here you can assess what it is that great collectors do in order to build a model for others to follow suit.
Tools > Activity Register
Enter the relevant filters to locate the information you seek, such as date ranges, type of activity, operator, charge code, transaction type and more.
Click “Locate” on the Action Bar.
The results that fit the filters will display in the table.
Tip: Export the results from the table to Excel by right-mouse click onto the row header of the table, then select “Export Data”. Choose “Excel” as the Export Type then click OK. Excel will open with all the data from the table, allowing you to manipulate the data into a format of your liking.